Return Policy
Effective Date: 9/9/20
Last Updated: 9/9/20
When a merchandise order is placed with Honor Code ("Company," "we", "us", or "our"), using www.TheHonorCode.org (“Website”), it is processed via www.Shopify.com and fulfilled (printed and shipped) by www.Printful.com (“Printful”) using an address designated by the purchaser as long as that shipping address is compliant with the applicable restrictions. Please note that there is a no refund, no return, no exchange policy for all products ordered, purchased, and fulfilled via the Website, and that all sales are final. As such, you hereby assume all risk and responsibility related to the accuracy of your orders (the accurate usage of sizing charts, etc.) and assume all risk in connection with inaccurate estimation of apparel size (or the resulting fit). Where defective, damaged, and lost merchandise is concerned, you hereby agree to address the return and exchange of the same with Printful directly, pursuant to its Return Policy (https://www.printful.com/policies/returns), and hereby release Company from any claims related thereto. All risk and responsibility of improper processing of orders and that of loss and title for items purchased from this Website passes to you upon the processing of any orders. You agree to file any related claims with the above vendors directly as your sole available remedy in the event of such occurrence. Shopify may be contacted at https://www.shopify.com/contact, and Printful at https://www.printful.com/contacts. For your convenience, Printful’s Return Policy provides as follows:
RETURN POLICY
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you or your customers notice an issue on the products or anything else on the order, please submit a problem report. The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
WRONG ADDRESS
If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
UNCLAIMED
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable). If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund). Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
RETURNED BY CUSTOMER
It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.
NOTIFICATION FOR EU CUSTOMERS
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- The supply of goods that are made to the consumer's specifications or are clearly personalized;
- Sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Additional information on the Printful Return Policy can be found here: https://help.printful.com/hc/en-us/sections/360004088720-returns.